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Troubleshooting and FAQs
This section provides solutions to problems you may encounter during installation or normal use. It has
been divided into a few categories for your easy reference.
l Problems with Sound
l Problems with Sound and CD-ROMs
l Problems with Multiple Audio Cards/Devices
l Problems with Digital Audio Devices
If you have any other technical problems with this product, you can also consult our self-help tool
"Knowledge Base" for online troubleshooting and solutions. You can visit either www.soundblaster.com
or www.creative.com. Select your region and then select Support.
Problems with Sound
There is unexpected excessive environmental sound or effects when an audio file is
played.
The last selected preset is an inappropriate environment for the current audio file. You have two options
to switch to an appropriate environment.
To disable the effect from the last selected preset:
1. On Sound Blaster Audigy 5/Rx EAX Studio, click the Audio Effects panel.
2. On the preset Effects list on the right panel, select from first column Effects dropdown list the No
Effects option.
To launch a new effect:
1. On Sound Blaster Audigy 5/Rx EAX Studio, click the Audio Effects panel.
2. Select a new effect.
You can also check the following:
l On Windows Volume Control, the source and master volume sliders are set to mid-range (50%).
l The correct input is selected for speaker systems with multiple inputs.
No sound coming from the headphones.
Check the following:
l The headphones are connected to the Headphones jack.
l On the Windows Volume Control, the recording source selected is "What U Hear".
No sound from the speakers.
Check the following:
l You have connected your speakers to your card's output.
l You have selected the correct source on Windows Volume Control.
No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
Troubleshooting and FAQs 50
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