I am still confused even after reading the manual.
Our website www.COWON.com provides support for users of COWON products with FAQ (Fre-
quently Asked Questions) and beginner’s guide for our products. Users are strongly encouraged to
check out our website for further information regarding product usages and software upgrades and
patches. For individual inquiries, please contact us on-line as we will try to help you as best we can.
I cannot turn on the player.
Charge the battery fully in case the battery charge has been drained. If the battery is weak it may
take a few seconds to power on. If the player does not respond at all, first disconnect all USB and
power cables, and then press the RESET button located at the bottom of the player. RESET button
simply powers off the player and does not affect the player in any other way.
Buttons do not respond.
Check if the power switch is set to HOLD
The player is on but there is no sound.
Check if the volume is set to 0
Check if the player has any music file stored in its disk. Damaged music files may not play or play
improperly. Check the connection of the earphones to the D2. Loose or blocked connection can
cause inadequate contact between earphone jack and the D2.
The battery life is shorter when I use external memory
D2 requires more power to read and play back/record files from an external memory card,
So, battery life will be shorter when using external memory compared to using the internal memory.
Album image is not displayed in Music Mode
In order display album image, the image has to be stored in the ID3 tag of the music file. You can
edit the ID3 tags using jetAudio.
Video won’t play.
All video files must be converted using jetAudio VX. Any other video files are not supported by D2.
FM Radio does not work.
D2 does not have a separate antenna. Instead it uses earphone wire to receive FM Radio signals.
Stretching the wires may enhance the reception quality. FM radio reception may be poor at locations
where FM radio transmissions are shielded. If FM radio does not work where reception should be
possible, please contact our service center (Note that reception quality of D2 may differ from other
FM radio receivers.)
DMB does not work
This model does not include DMB module. Built-in DMB module is available in COWON D2 DMB
model.
There is too much noise in my recordings.
COWON D2 uses ultra-small embedded microphone, so it may be more susceptible to noise during
recordings.
Troubleshooting Additional Information
1. Install and then run JetAudio VX.
2. Click “Convert Video” on the top to convert the video file.
3. From the Convert Video window, click “Add File” to select the files to convert.
3. Converting Video Files Using JetAudio VX
4. Check the selected video files in the list.
5. After checking the target folder location to save the converted files and other settings, click on “Start”
to start the video conversion process.
- Movie files that have not been converted by jetAudio VX will not play in COWON D2.
- Make sure that the movie files play properly on the PC.
- Not all video files can be converted. Files already damaged before conversion may not work on COWON D2 even if the conver-
sion process is successful.
- Conversion time may vary depending on PC performance, source file size and codec types.
- “Preview” allows checking the converted video before starting conversion.
- To convert a file with subtitles or to change settings on subtitles, click on “Convert Options”.
- SMI files for subtitles must have the same file name as its video file.
