9 FAQ
1.
What is the best way of using the battery?
STEP 1: After production, the battery is charged to around 30%
and put into sleep mode. It is therefore important to fully charge the battery
before use. You can subsequently charge the battery at any time. It is not necessary to wait until it is fully discharged. STEP 2: If you
are not using the battery, it is best to store it at room temperature with a charge level of 30% to 60%. Fully charge the battery before
using it again.
STEP 3: The battery will switch to sleep mode after 48 hours.
You can wake
the battery up by briefly pressing the button or
charging the battery. Once the battery has woken from sleep mode,
you can turn on the bike by pressing the on/off button on the display.
2.
Can I use the bike in the rain?
Yes, you can use the bike in the rain. However, we recommend that you store it inside. Long-term exposure and heavy rain can cause
condensation problems.
3.
Can I continue cycling if the battery is discharged? Yes, you can cycle with a discharged battery. However, it is important to charge
the battery as soon as possible.
4.
Does the temperature affect the capacity of the bat- tery?
Yes, the capacity of the battery will decrease if it is cold. The distance you can travel with pedal assist will diminish.
5.
Will the lights work if the battery is discharged?
Yes. The lights will continue to work for two hours.
6.
How can I extend the range?
You can extend the range by choosing a lower assist level, by maintaining a higher pedal frequency or carrying less luggage.
The range is also affected by the wind, the temperature, how hard your tyres are pumped up, the
quality of the road surface and the hills or mountains on your route.
7.
The display does not show the speed, what should I do?
The speed is measured with a magnet on the rear wheel
and a sensor. Check that the magnet is positioned between
1 mm and
15 mm from the sensor and that it passes by the
sensor when the wheel turns. If the display still doesn't show
the speed, contact
your dealer.
8.
Can I turn the bike on and off while cycling?
Yes, this is possible. You can turn on the bicycle by pressing the ON/OFF button for one second. Turn off the bicycle by briefly
pressing the button twice. If you turn on the bicycle while cycling, the pedal assist will engage after a short delay. This allows you to
continue cycling safely.
9.
May I use batteries other than the original?
No, this is not permitted. You may only use the original, certified SportDrive battery.
10.
I haven't used the battery for some time and can no longer turn it on. What can I do?
The battery will switch to deep sleep mode after 30 days. Connect the battery to the charger for at least 5 seconds to reactivate the
battery.
