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Reviewer’s Guide [ 3 ]
Customer profiles
Technical communication professionals
These users often have formal training in a
technical or graphics field, such as technical
illustration or technical writing. They work in
discrete manufacturing, automotive, aerospace,
telecommunications, architectural engineering and
construction (AEC), and apparel industries.
The graphics created by technical illustrators are
used in assembly instructions, user guides,
illustrated parts catalogs (IPCs), maintenance
manuals, schematics, or wiring diagrams. These
documents are output to various media, such as
print, the web, and interactive electronic technical
manuals (IETMs).
Technical communication professionals receive files
from colleagues and clients that were created with
various industry-standard applications. Within a
collaborative environment, the ability to repurpose
3D CAD and legacy files for multiple outputs is
critical to streamline processes.
In addition, many small to medium-sized
organizations rely on content authoring and
management systems, so they seek solutions that
can be easily integrated.
Technical graphics users
These users are often self-taught in graphic design
and work in large enterprise environments, such as
manufacturing, automotive, telecommunication,
pharmaceuticals, chemicals, and energy industries.
Among their many tasks and responsibilities is the
need to create a variety of graphics, including
diagrams used in presentation materials, floor
plans, schematics, and marketing materials.
These users may create graphics from scratch or
base them on legacy files. They often work
collaboratively, and the graphics they create may
later be imported for reuse with office-productivity,
diagramming, and desktop-publishing software.
In a typical organization, there may be many
technical graphics users spread across several
departments. They are not generally required to use
the software daily, and as such, they do not often
get opportunities for extensive training.
They require cost-effective and easy-to-use
solutions that enable them to repurpose legacy files
and 2D CAD data, create basic technical diagrams,
and publish standardized outputs.
5


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