Manual Concept ZV2021 (page 174 of 192) (English, German, French, Italian, Polish, Spanish)

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174 ZV2021

WARRANTY TERMS

Warranty

The manufacturer (or importer) is responsible for

ensuring the product complies with the requirements

of applicable legal regulations as well as those of

the relevant technical standards. Moreover, they are

responsible for ensuring the product has the properties

the manufacturer described in documents related to the

goods or those reasonably expected by the customer

with regard to the nature of the goods or based on

advertising produced by the manufacturer, and further

they are responsible for ensuring the product is ﬁt for

the purpose proposed by the manufacturer or that

aproduct of the same type is normally used for.

The quality warranty term is 24 months from product

takeover by the customer.

The warranty does not apply to wear and tear caused by

regular use. The customer shall not be entitled to any

warranty claims if, prior to taking the product over, they

knew the product contained a defect or if the defect is

attributable to the customer.

The warranty speciﬁcally does not apply:

• if the product installation, operation and service

conditions stipulated in the product operating

manual have not been adhered to,

• to malfunctions caused due to mechanical, heat

or chemical damage, short circuit, over voltage or

incorrect installation,

• to malfunctions caused by an inexpert third-party

intervention,

• to malfunctions caused by natural disaster,

• to malfunctions caused by insuﬃcient or inappropriate

maintenance in violation of the operating manual,

including malfunctions caused by water and other

sediments,

• to changes in colour of the heating surface or to

scratching of the surface caused as a result of using

the products in an unusual manner,

• to appearance and functional changes caused by

exposure to sunlight, thermal radiation of water and

other sediments,

• if the service life of certain product parts expires, e.g.

for accumulators, bulbs, etc.

The warranty does not apply to any products and

services provided along with the product (gifts,

promotional articles, etc.).

Filing a complaint

A complaint against a product defect must be ﬁled as

soon as identiﬁed, yet no later than before the end of

the warranty term.

The customer must ﬁle a product complaint with the

dealer from which they have purchased the product,

or with any authorised service centre, a list of which is

included in the product package, or available at www.

my-concept.com.

While ﬁling a product complaint, the product must be

duly cleaned and securely packed so as to prevent any

damage during its transport to an authorised service

centre, where relevant, unless the product is delivered

in person.

The customer must submit proof of having concluded

a purchase contract for the product by producing the

receipt.

While ﬁling their complaint, the customer must

indicate the noted defect and identify the preferred

complaint application method.

Complaints processing

As long as the noted defect may be removed, the user

has the right to have the defect duly removed free of

charge on a timely basis.

Where such a procedure is not reasonable with regard

to the nature of the defect, the user may require to be

supplied a new defect-free product (replacement),

or, where the defect applies to a part of the product

only, replacement of the part concerned. However, if

replacement of the product or any part thereof is not

proportionate with regard to the nature of the defect,

especially if the defect can be removed without undue

delay, the customer has the right to have the defect

removed free of charge.

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Concept ZV2021 Manual

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