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Concept VP4201 Manual

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VP4201 VP4201
Product data
Model:
Production number:
Date of purchase: Seal and signature of vendor:
Complaints processing
As long as the noted defect may be removed, the user
has the right to have the defect duly removed free of
charge on a timely basis.
If the noted defect is not removable, or if the customer
becomes entitled to replacement of the product or a part
thereof, yet the replacement is not possible, for example
due to the product having been sold out, the customer
has the right to return the product (withdrawal from the
contract).
The customer shall have the right to a new product
(replacement) or to replacement of a part of the product
even if the defect can be removed, provided they cannot
properly use the product due to repeated occurrence of
the defect or due to a high number of such defects. In
such a case, the customer also has the right to return the
product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reasonable
discount if anew defect-free product cannot be supplied
to them, or if aproduct part cannot be replaced or the
product repaired unless the situation is remedied within
a reasonable time limit, or if remedying the situation
would create major discomfort on the part of the
customer.
The seller, authorised service centre or a staff member
authorised by them must decide about each complaint
immediately or within three business days in complicated
cases. This term does not include a reasonable period
of time, depending on the type of product concerned,
required for the defect to be assessed by an expert.
A complaint, including defect removal, must be dealt
with without any undue delay, yet no later than within
30 calendar days of the complaint filing date, unless the
seller and the customer agree on a later deadline.
On returning the product (withdrawing from the
contract) the customer must return any accessories and
documents supplied along with the product.
The customer does not have the right to keep the
defective parts and components of the product replaced
as part of a repair of the product.
This shall be without prejudice to any other rights the
customer may have in relation to the purchase of the
product.
Remark: Complaints against products damaged in
transport are governed by the carrier’s complaints
procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
… 105 …


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