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TROUBLESHOOTING
Problem Possible Causes Try this Solution
One pad feels
stronger than
the other.
This is normal. Different areas of
your body will react differently.
Nothing needs to be done. Make sure
the pads are sticky and are making good
contact.
The intensity
is not felt. Very
weak intensity
level.
Pads are not attached to the
body rmly.
Attach both pads rmly to the skin.
The transparent lms are still
stuck to the pads.
Peel off lm on the adhesive surface of
pads.
The pads stacked together or
overlap.
Do not stack pads together or overlap
pads.
The cord is not properly
connected to the unit.
Connect cord correctly into the jack.
The intensity setting is getting weak.
Increase the intensity level.
The battery capacity is low. Charge the battery.
The skin turns
red or the skin
feels irritated.
The adapter is not connected
properly.
Check to ensure the adapter is properly
connected to the device. Check if the
adapter is connected to an electrical outlet.
No power
source; no
display in LCD
The battery capacity is
depleted.
Charge the battery.
Power cut off
during use.
The battery is weak. Charge the battery.
The cord is broken. Replace the cord.
It is difcult to
attach the pad
to the skin.
Have you removed the
transparent lm from the pad?
Peel off lm on the adhesive surface of
pads.
Was the pad applied
immediately after washing?
Dry the pad.
Is the adhesive surface of the
pad damaged?
Replace the pad.
Adhesive
surface of pad
is not sticky.
Are you using pad when
perspiring?
Use when not perspiring, in a cool room.
Were the pads stored under
high temperature, high
humidity, or direct sunshine?
Replace the pad.
If the above measures are not effective, please contact your distributor or Compass Health Brands Tech
Support at Tel: 800-376-7263 Option 2; WEB: www.compasshealthbrands.com
25


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