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21 | P a g e
TROUBLESHOOTING
If your unit does not appear to be operating properly, please follow these troubleshooting steps:
Make sure the power cord is properly connected.
Make sure the socket of your vehicle’s cigarette lighter is clean and free of corrosion.
Make sure the power cord’s cigarette lighter adapter is firmly seated in your cigarette lighter
Make sure you have downloaded the latest firmware to your unit
FAQ
Where do I mount/position my Dash Camera on the windshield?
a. Power on your dash cam so you can see the camera’s view while mounting. We recommend centering
your camera and mounting under the rear-view mirror.
If your unit has a display, you can use the Camera’s “Calibrate” feature found in the ADAS menu to line
up your view. SC100 users can use the Drive Smarter app to get a live-view of what the camera is
seeing to help with mounting.
What is the largest MicroSD card size I can use in my camera?
a. We recommend using a Class 10 Micro SD card from a reputable vendor up to the following sizes.
Model
SC100
SC201
SC200
Max SD Card Size
128GB
256GB
256GB
Why is my unit not powering up?
a. Please ensure your unit is properly connected. If you have turned the unit off, press and hold the power
button to turn on again.
If you are using Parking Mode and Motion Detection Mode with a hardwire kit, the unit might not
“wake up” when you enter. Simply begin driving and when your unit detects this it will wake up and
begin recording.
Why do recordings of the cabin/vehicle’s interior appear black and white?
o This is normal operation of the Infrared LED night-vision camera. Infrared recording allows the camera
to accurately record your vehicle’s cabin in low-light conditions. You can turn Infrared recordings off in
the settings menu.
How do I use Parking Mode and Motion Detection?
a. Parking Mode and Motion Detection can be turned on in the camera’s settings. These two features will
monitor your vehicle automatically when the unit is connected directly to the car’s vehicle via hardwire
kit (check for availability at www.cobra.com).
Note: When the car is parked your unit will go into a low-power “standby”/sleeping state where it
monitors for activity. The unit will automatically wake up when it detects significant motion or driving.
Why is my unit not getting a GPS Lock (GPS icon is red)?
a. The GPS inside the device locks in with the satellite best when you are on the road. You may not be able
to get a GPS lock while in your garage, parking structures, or if testing the camera in your home.
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