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Climastar PRO 3in1 comfort Manual

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6- FAQs
PROBLEM PROBABLE CAUSE SOLUTION
The device does not heat up The device is in energy-saving mode
Due to the thermal inertia, the device transfers
heat to the room; should you need more
temperature, increase the device temperature
The room does not reach the
desired temperature
Incorrect setting of the set temperature
Check
the set temperature on the display to
verify it is the desired temperature.
Improper sizing The power is not the adequate for the place in
which it has been installed
Excessive height Make sure the system is installed at the
recommended height
Input and output grids are obstructed Do not place anything on top of the radiator
and do not install it inside a cavity wall.
The radiator does not
operate
Set temperature below room temperature Rise the radiator’s set temperature until it is 1
degree above the room temperature
Check that the automatic control is not down. If it is down
put it up.
Check that the automatic control is not down.
If it is down put it up
Make sure the installation is correct and that
there are independent lines for the heating
system with a 2.5 mm2 cable gauge and a
maximum power of 3500 w
Switch it off Set the switch in position I
Program is OFF Check that the set program is the chosen one
or set the one you desire.
The radiator stains the walls
Radiator located at a very low height The minimum height from the floor to the
radiator’s lower part must be at least 25 cm
Dust accumulation on the wall Vacuum it at the beginning of each heating
system
Type of painting on the wall Paints with a high content in rutile are likely
to darken
Blocked buttons No response from operating buttons Press buttons MODE and for 3 seconds.
7- GUARANTEE
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in the work force (limited
guarantee). CLIMASTAR offers a commercial and voluntary guarantee; conditions included are similar to those of the legal guarantee, being
CLIMASTAR responsible for the non-conformities arisen in the terms and conditions mentioned below. Moreover, CLIMASTAR offers a total
warranty of 2 years in the spare parts.
- CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the non-conformity arises after
those 6 months, the user shall prove that the non-conformity already existed when delivered. The user must inform CLIMASTAR of said
non-conformity in a period inferior to two months.
- To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date because the warranty period starts
with the purchase invoice of the system customer. However, in no case this warranty will be liable for defects that may arise after thirty-six
months from the manufacture date.
- This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the device, or to the complete
replacement of the system when, in the opinion of the manufacturer, it is not possible or is uneconomical. This does not include any other
type of expenditure as an installation, assembly, disassembly or transport.
- This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears, breakage, an incorrect installation
and poor electricity supply to the system. This warranty is also excluded if it is used with another purpose other than heating, for an alteration,
modification, tampering or unauthorized repairing of the product, and by other different causes beyond the manufacturer’s reach after the
delivery of the product.
- The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden locations, heights, non-
practicable ceilings. Neither does it include the costs derived from removing or replacing any structural element to access the device or the
installation.
- No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE RETURN AUTHORIZATION.
CLIMASTAR assumes no liability for any equipment that is returned without the previously mentioned MERCHANDISE RETURN
AUTHORIZATION.
- CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged components. None of these
options will extend the original warranty period.
- Any reparation must be done by the Technical Service and authorized by the manufacturer and/or any of its agents; any manipulation done
by unauthorized personal will void this warranty. In case of substitution of the device the buyer must go to the selling centre which will be
in charge of receiving the system.
- RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material damage that directly or
indirectly might result of a non-proper installation, from an improper handling or neither for the lack of technical qualified staff, nor for the
installation costs which are expressly excluded from this warranty.
- None of the present conditions may be extended or modified without the express consent of CLIMASTAR.
… 17 …


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