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Troubleshooting
The following is a troubling shooting guide to help you solve any issues that you may have us-
ing the Clean Air Optima Intelligent Air Purifier CA-509Pro Smart.
Problem Possible Cause Solution
Device does not
switchon
The power cord does not
connect correctly
The power cord is broken
The front or back panel is not
installed correctly
Connect the power plug
andpower socket correctly
Replace the power cord
Install the panel correctly.
See chapter: How to use
The air outlet
smellsfoul
The filter traps too much odor
ordust
The lifetime of the filters
hasexpired
Replace the composite filters
Replace the composite filters
Poor purification eect
Check if the humidity
intheroomis too dry
The device is placed in
an unventilated room or
surrounded by obstacles
Increase the humidity
Remove the obstacles
No air is blowing out
of the device
The airinlet or airoutlet
isbeing blocked
Remove the obstacles
The remote control
does not work
Check if the battery
isinstalled
Check if the battey is in-
stalled correctly
Check the capacity of the
battery
Check the remote control
distance exceeds the range
Install the battery
Install the battery correctly
Replace te battery
Range is within 5 meters from
the front-side of the device
Operation with Clean
Air Optima® App
does not work
Smartphone or tablet is not
connected to WiFi network
The device has no connection
to the network
Reset the device by pressing
and holding down the STAND
and TIMER buttons together
for three seconds. The WiFi
indicator will blink. Then follow
steps 4 to 8 from the chapter
“Operation with Clean Air
Optima® App.
27


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