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4.5 Print Troubleshooting
Problem Cause and remedy
Printing doesn't
start.
Power to the printer is off.
Printer is not properly
connected to computer.
Printer setting is not
correct.
® Turn the power switch to ON.
If power still doesn't turn on,
follow steps in Section 4.2
Power Troubleshooting.
® Turn the power switch to OFF and
connect it properly.
® Correct the printer setting.
Missing lines. Print head connector
connection failure.
® If the print head connector is not
properly connected, insert it
correctly.
Dropouts. Print head is dirty.
Platen roller is dirty.
® Check the print head
heat-generation body for dirt. If
it's dirty, wipe the surface of the
print head heat-generation body
with a soft cloth soaked in
ethylalcohol etc.
® Remove dirt or label or tape
scraps stuck to the platen roller.
Note: If those can't be removed,
contact our service personnel for
maintenance.
Print is too light or
dark.
Ink ribbon and paper are
not the recommended
type.
Paper quality doesn't
match the print head
offset.
Paper width doesn't
match the print head
offset.
Printer setting mode is
not correct.
Setting of printing energy
level is not correct.
® Change to the recommended
type after checking the ink
ribbon and paper maker and
identification number.
® Adjust the offset. See Section
3.6 Print head offset adjustments.
® Adjust the offset. See Section
3.6 Print head offset adjustments.
® Check whether the setting mode
is for direct-thermal or
thermal-transfer printing and if it is
not, change it as necessary.
® Check the setting value of printing
energy level and adjust it as
necessary.
Other printing
abnormalities
Check the error message on the control panel and correct it
according to the descriptions on Section 2) Errors and corrective
actions, 4.1 Error Messages.
53


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