Manual Cisco DPQ3212 (page 30 of 42) (English)

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Frequently Asked Questions

3 Drag the tcp/ip preferences file to the Trash.

4 Close all open windows and empty the Trash.

5 Restart your computer.

6 As your computer starts, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the

Apple chime at least three times; then, release the keys and let the computer

restart.

7 When your computer fully reboots, click the Apple icon in the upper-left corner

of the Finder. Scroll down to Control Panels, and then click TCP/IP.

8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

9 Click Advanced in the User Mode window, and then click OK.

10 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/IP window, and then click Using DHCP Server.

11 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: In some cases, the Load only when needed option does not appear. If it

appears, select the option. A check mark appears in the option.

12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is not selected. If there is a check mark in the option, select the option to

clear the check mark, and then click Info in the lower-left corner.

13 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close.

 If no, repeat these instructions from step 6.

14 Reboot your computer.

Q. How do I configure my PC for TCP/IP?

A. If your PC cannot access the Internet after the cable modem is online, it is possible

that your PC has not been configured for TCP/IP. Follow the appropriate

instructions in this section for your operating system to configure your PC for

TCP/IP.

Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the

following options:

 If you are using the Windows XP Default Start Menu, select Connect to,

choose Show all connections, and then go to step 2.

 If you are using the Windows XP Classic Start Menu, select Settings, choose

Network Connections. Double-click the Local Area Connection icon in the

LAN or High-Speed Internet section of the Network Connections window.

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Cisco DPQ3212 Manual

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