61368
54
Zoom out
Zoom in
Previous page
1/64
Next page
48 78-16798-02
Troubleshooting Your Video Phone
This section provides troubleshooting information for your Cisco Unified IP Video Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your video phone.
For more information, see your system administrator.
Symptom Explanation
You cannot hear a dial
tone or complete a call
One or more of the following factors might apply:
You must log into the Extension Mobility service.
You must enter a client matter code or forced authorization code after
dialing a number.
Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The Settings button is
unresponsive
Your system administrator might have disabled (settings button)
on your phone.
The phone screen
appears blank
The screen has gone into sleep mode to save power after a period of
inactivity. Wake the screen by lifting the handset, or by pressing any button,
such as
(volume button) .
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
You must press more to reveal additional softkeys.
You must change the line state (for example, go off-hook or have a
connected call).
Your phone is not configured to support the feature associated with
that softkey.
Join fails Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
Barge fails and results
in a fast busy tone
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
54


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Cisco 7985G at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Cisco 7985G in the language / languages: English as an attachment in your email.

The manual is 7,35 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info