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Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Cisco Unified IP Video Phone 7985G
INCLUDING LICENSE AND WARRANTY
Phone Guide
Cisco, Cisco IOS, Cisco Systems, and the
Cisco Systems logo are registered
trademarks of Cisco Systems, Inc. or i
ts affiliates in the United States and
certain other countries. All othe
r brands, names, or trademarks men
tioned in
this document or Website are the prop
erty of their respective owners. The use
of the word partner does not imply
a partnership relationship between C
isco
and any other company. (0501R)
© 2006 Cisco Systems, Inc. A
ll rights reserved.
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Quick Reference
Cisco Unified IP Video
Phone 7985G for
Cisco
CallManager 4.2
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial
Dial using a speed dial index
number
Answer
Answer a call
Back
Return to the previous Help topic
Barge
Add yourself to a call on a shared
line
CallBack
Receive notification when a busy
extension becomes available
Cancel
Cancel an action or exit a screen
without applying changes
cBarge
Add yourself to a call on a shared
line and establish a conference
CFwdALL
Setup/cancel call forwarding
Clear
Delete records or settings
Close
Close the current window
ConfList
View conference participants
Confrn
Create a conference call
Delete
Remove characters to the right of
the cursor when using EditDial
Details
Open the Details record for a
multiparty call in the Missed
Calls and Received Calls logs
Dial
Dial a phone number
DirTrfr
Transfer two calls to each other
EditDial
Edit a number in a call log
EndCall
Disconnect the current call
Erase
Reset settings to their defaults
Exit
Return to the previous screen
GPickUp
Answer a call ringing in another
group
Common Phone Tasks
View online help on
the phone
Press .
Place a call
Go-off hook before or
after dialing a number.
Redial a number Press
Redial
. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the
handset during a call
Pick up the handset.
Switch to the
speaker or headset
during a call
Press or ,
then hang up the
handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial,
highlight a listing and
go off-hook.
Edit a number Press
EditDial
, << or >>.
Hold/resume a call Press
Hold
or Resume
.
Transfer a call to a
new number
Press
Transfer
, enter the
number, then press
Transfer
again.
Start a standard
conference call
Press more
> Confrn,
dial the participant,
then press Confrn
again.
HLog
Prevent hunt group calls from
ringing on your phone by logging
out of hunt groups
iDivert
Send a call to your voice
messaging system
Join
Join several calls already on a
single line to create a conference
MeetMe
Host a Meet-Me conference call
more
Display additional softkeys
New Call
Make a new call
OPickUp
Answer a call ringing in an
associated group
Park
Store a call using Call Park
PickUp
Answer a call in your group
QRT
Submit call problems to the
system administrator
Redial
Redial the most recently dialed
number
Remove
Remove a conference participant
Resume
Resume a call on hold
RmLstC
Drop the last party added to a
conference call
Save
Save the chosen settings
Search
Search for a directory listing
Select
Select a menu item or call
Transfer
Transfer a call
Update
Refresh content
VidMode
Choose a video display mode
<<
Delete entered characters
>>
Move through entered characters
Phone Screen Icons
Line and Call States
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Speed-dial button configured
Message waiting
Option selected
Phone service URL assigned
Button Icons
Messages
Services
Help
Directories
Settings
Speaker
Mute
Headset
Cisco Unified IP Video Phone 7985G Phone Guide v
Contents
Getting Started 1
Using this Guide 1
Safety and Performance Information 3
Accessibility 5
Connecting Your Video Phone 6
An Overview of Your Video Phone 8
Understanding Buttons and Hardware 8
Understanding the Screen Layout 12
Getting Help on Your Phone 14
Understanding Feature Functionality and Availability 18
Basic Call Handling 19
Before You Make a Video Call 19
Placing a Video Call 19
Answering a Video Call 21
Ending a Video Call 22
Placing a Telephone Call 22
Using Hold and Resume 22
Displaying Your Outgoing Video Picture 23
Muting Video or Audio 23
Transferring Calls 24
Forwarding Your Calls to Another Number 25
Making Conference Calls 26
Advanced Call Handling 29
Speed dialing 29
vi 78-16798-02
Picking Up a Ringing Call to Your Phone 30
Storing and Retrieving Parked Calls 34
Tracing Suspicious Calls 34
Prioritizing Critical Calls 34
Using a Headset, and Speakerphone 36
Obtaining a Headset 36
Using AutoAnswer with a Headset or the Speakerphone 37
Using Phone Settings 38
Adjusting the Volume 38
Customizing Alert Tone 39
Adjusting Monitor Brightness 39
Adjusting Camera Brightness, Hue and Saturation 39
Using Call Logs and Directories 40
Using Call Logs 40
Using Corporate Directory on Your Phone 42
Accessing Voice Messages 43
Accessing Your User Options Web Pages 44
Logging In to the User Options Web Pages 44
Subscribing to Phone Services 45
Understanding Additional Configuration Options 46
Troubleshooting Your Video Phone 48
General Troubleshooting 48
Viewing Phone Administration Data 49
Using the Quality Reporting Tool 49
Cisco One-Year Limited Hardware Warranty Terms 50
Index 52
Cisco Unified IP Video Phone 7985G Phone Guide 1
Getting Started
Using this Guide
This guide provides you with an overview of the features that are available on your phone. You can
read the guide completely for a solid understanding of your phone’s capabilities, or refer to the
following table for pointers to commonly used sections.
If you want to... Then
Explore your video phone on your
own
Press (Help button) on the phone when you need
assistance.
Review safety information See the “Safety and Performance Information” section on
page 3.
Use your video phone after it is
installed
Start with the “An Overview of Your Video Phone” section on
page 8.
Connect your video phone See the “Connecting Your Video Phone” section on page 6.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 8.
Learn about the screen See the “Understanding the Screen Layout” section on page 12.
Make calls See the “Placing a Video Call” section on page 19.
Put calls on hold See the “Using Hold and Resume” section on page 22.
Mute calls See the “Muting Video or Audio” section on page 23.
Transfer calls See the “Transferring Calls” section on page 24.
Make conference calls See the “Making Conference Calls” section on page 26.
Share a number See the “Using a Shared Line” section on page 31.
Use your video phone as a
speakerphone
See the “Using a Headset, and Speakerphone” section on
page 36.
Change the ringer or call volume See the “Adjusting the Volume” section on page 38.
Choose a different ring sound See the “Customizing Alert Tone” section on page 39.
Customize the brightness of your
screen
See the “Adjusting Monitor Brightness” section on page 39.
2 78-16798-02
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
More Information about Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco
CallManager User Options
web pages to establish and customize phone services and to control phone features and settings from
your computer. This guide provides a brief overview of these capabilities. For complete instructions,
refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Getting Started
Cisco Unified IP Video Phone 7985G Phone Guide 3
Safety and Performance Information
Installing and Using Your Video Phone
Read the following safety notices before installing or using your Cisco Unified IP Video Phone:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Warning
Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.
6 78-16798-02
Connecting Your Video Phone
Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the
corporate IP network. If that is not the case, refer to the graphic and table below to connect your
phone.
Cisco Unified IP Video Phone 7985G Cable Connections
1
Plug for handset
4
Network cable, SW port (10/100 SW)
2
Plug for headset
5
Network cable, PC port (10/100 PC)
3
Power cable, 48V DC
Advanced Call Handling
Cisco Unified IP Video Phone 7985G Phone Guide 35
Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you want to... Then...
Choose a priority (precedence) level
for an outgoing call
Contact your system administrator for a list of corresponding
precedence numbers for calls (ranging from low to highest).
Make a priority (precedence) call Enter the MLPP access number (which is provided by your
system administrator) followed by the phone number.
Receive a priority (precedence) call Hear the special call waiting tone and note the special icon
displayed in the call activity area for the incoming call.
View priority level of a call Higher priority calls display at the top of your call list, and
these icons indicate the assigned priority as follows:
No icon—Normal (routine) call
Green—Low priority (priority) call
Yellow—Medium priority (immediate) call
Orange—High priority (flash) call
Red—Highest priority (flash override) call
Accept an higher-priority call End an active call and answer the higher-priority call.
Tips
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
41


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