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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
5-22
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Quality Reporting
Tool (QRT)
Allows users to use the QRT softkey on a
phone to submit information about problem
phone calls. QRT can be configured for either
of two user modes, depending upon the
amount of user interaction desired with QRT.
For more information refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Quality Report
Tool” chapter.
Redial Allows users to call the most recently dialed
phone number by pressing a softkey.
Requires no configuration.
Ring setting Identifies ring type used for a line when a
phone has another active call.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Configuring Directory
Numbers” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Custom Phone
Rings” chapter.
“Creating Custom Phone
Rings” section on page 6-2.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
168


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