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3-7
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Chapter 3 Redirecting Calls on Your Phone
Forwarding Calls to Another Extension
Send incoming calls to another number where you can answer the calls (for
example, if you are going to be working in an alternate office).
Send incoming calls directly to your voice messaging system. Your desk
phone does not ring when calls are routed to your voice messaging system
through the call forwarding feature.
Call forwarding can send your calls to another Cisco IP Phone or to a traditional
analog phone.
If there is no answer at the forwarded number, either by a person by a voice
messaging system, the call will be sent back to your voice messaging system.
Setting Up Call Forwarding on Your Phone
Follow these steps to set up call forwarding on your phone.
Note You can also set up and cancel call forwarding from the web. See the
Customizing Your Cisco IP Phone on the Web section on page 6-3 and refer to
Customizing Your Cisco IP Phone on the Web for additional details.
Procedure
Step 1 Press the CFwdAll softkey. You should hear two beeps.
Step 2 Enter the number to which you want to forward all of your calls, exactly as you
would if you were placing a call to that number.
Note For example, enter an access code such as 9 or the area code, if necessary.
Your system administrator might restrict the call forwarding feature to
numbers within your company.
After you enter the number, an animated phone icon with a flashing right arrow
appears in the upper-right corner of the LCD screen. The LCD screen also
displays a message confirming the number or extension to which your calls are
being forwarded.
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