66106
79
Zoom out
Zoom in
Previous page
1/92
Next page
Troubleshooting Your Phone
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
You cannot hear a dial
tone or complete a call
One or more of the following factors might apply:
You must log into the Extension Mobility service.
You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The Settings button is
unresponsive
Your system administrator might have disabled on your phone.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
You must press more to reveal additional softkeys.
You must change the line state (for example, go off-hook or have a
connected call).
Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails The other party might have call forwarding enabled.
79


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Cisco 7942G at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Cisco 7942G in the language / languages: English as an attachment in your email.

The manual is 2,89 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Cisco 7942G

Cisco 7942G User Manual - German - 120 pages

Cisco 7942G User Manual - Dutch - 2 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info