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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14587-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset, page 9-19
Performing a Factory Reset, page 9-20
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if
the phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-3 describes the ways to perform a basic reset. You can reset a phone with
any of these operations any time after the phone has started up. Choose the
operation that is appropriate for your situation.
Ta b l e 9-3 Basic Reset Methods
Operation Performing Explanation
Restart phone From the Main screen, press Settings
to displays the Settings menu, then
press **#**.
Note This factory reset sequence
also works from any other
screen that does not accept
user input.
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its Flash memory to
previously-saved settings, then restarts
the phone.
Erase softkey From the Settings menu, unlock
phone options (see the
“Unlocking
and Locking Options” section on
page 4-4). Choose Network
Configuration, press the More
softkey, then press the Erase softkey.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
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