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Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
9-6
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14587-01
Verifying Cisco Unified Communications Manager Settings
On the Cisco Unified IP Phone, look at the CallManager 1–5 on the Settings >
Network Configuration Menu on the phone. (For information about displaying
this menu, see the
“Network Configuration Menu” section on page 4-7.”) The
Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco
Unified Communications Manager servers that are part of the assigned
Cisco
Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco
Unified Communications Manager. See the “Registering the Phone with
Cisco Unified Communications Manager” section on page 9-8 for tips on
resolving this problem.
Cisco Unified Communications Manager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure, and other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
Note A service must be activated before it can be started or stopped. To activate a
service, choose Tools > Service Activation.
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Cisco
Unified Serviceability from the Navigation drop-down list, and click Go.
Step 2 Choose Tools > Control Center - Network Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
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