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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7906G and
7911G Phone Guide for Cisco Unified
Communications Manager 6.1
(SCCP
and SIP)
Phone Guide
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
© 2007 Cisco Systems, Inc. All rights reserved.
OL-14584-01
QUICK REFERENCE
Cisco Unified IP Phone
7906G and 7911G for
Cisco Unified
Communications
Manager 6.1
(SCCP
and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Speed Dialing
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed-dial index
number
Answer Answer a call
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Opens the Details call record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
Common Phone Tasks
View online help
on the phone
Press and choose
Help.
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial.
Talk using the
handset and listen
on the speaker
(Group Listen mode
only.) Press GListen.
Listen on the
speaker only
(Monitor mode only.)
Press Monitor.
Use your call logs Press and select
Directories > Missed
Calls, Placed Calls, or
Received Calls. Select a
number and press Dial.
Edit a number Press EditDial, << or >>.
Hold/resume a call Highlight a call to put on
hold or resume from
hold, and press .
Transfer a call to a
new number
Press Transfer, enter the
number, then press
Transfer again.
Start a standard
(ad hoc) conference
call
Press more > Confrn and
dial the participant, then
press Confrn again.
GListen Talk using the handset and listen
on the speaker (Group Listen)
GLOff Disable Group Listen
GPickUp Answer a call ringing in another
group
iDivert Send or redirect a call to a voice
message system
Join
(SCCP only)
Join several calls on a single line to
create a conference
MeetMe Host a Meet-Me conference call
Monitor Listen to a call on the speaker
MonOff Disable the Monitor function
more Display additional softkeys
Msgs Access voice mail system
New Call Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
RMLstC Drop the last party added to a
conference call
Search Search for a directory listing
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
Choose a video display mode
Phone Screen Icons
<< Delete entered characters
>> Move through entered characters
Line and Call Status
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Authenticated call
Encrypted call
Priority call
Medium priority call
High priority call
Highest priority call
Other Features
Speed Dial configured
Message waiting
Option selected
Button Icons
Volume
Navigation
Hold
Applications Menu
Speed Dialing
If you want to... Then...
Speed dial a
number
Press and select a
number to dial.
Press and choose
Directories > Speed
Dials. Select a number to
dial.
Enter a speed-dial
number while on-hook
and press AbbrDial.
Feature enabled
URL entry in call log is ready to edit
(SIP only)
Audio or Video Mode
Handset in use
Speaker in use (Monitor on)
Video enabled (Cisco Unified
IP
Phone 7911G only with SCCP)
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 1
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 5
An Overview of Your Phone 9
Understanding Buttons and Hardware 9
Understanding Lines vs. Calls 11
Understanding Line and Call Icons 11
Accessing Applications Menus 11
Accessing the Help System on Your Phone 12
Understanding Feature Availability 12
Understanding SIP vs. SCCP 12
Basic Call Handling 13
Placing a Call—Basic Options 13
Placing a Call—Additional Options 14
Answering a Call 15
Ending a Call 16
Using Hold and Resume 17
Switching Between Multiple Calls 18
Switching an In-Progress Call to Another Phone 18
Viewing Multiple Calls 18
Transferring Calls 19
Sending a Call to a Voice Message System 20
Forwarding Calls to Another Number 20
vi OL-14584-01
Using Do Not Disturb 21
Making Conference Calls 22
Using Conference Features 22
Using Conference 23
Using Join 23
Using cBarge 24
Using Meet-Me 24
Viewing or Removing Conference Participants 25
Advanced Call Handling 26
Speed Dialing 26
Picking Up a Redirected Call on Your Phone 27
Storing and Retrieving Parked Calls 28
Logging Out of Hunt Groups 28
Using a Shared Line 29
Understanding Shared Lines 29
Using Barge to Add Yourself to a Shared-Line Call 30
Understanding Barge Features 30
Using Barge Features 30
Preventing Others from Viewing or Barging a Shared-Line Call 31
Making and Receiving Secure Calls 31
Tracing Suspicious Calls 32
Prioritizing Critical Calls 32
Using Cisco Extension Mobility 34
Managing Business Calls Using a Single Phone Number 35
Using a Handset, Headset, and Speaker 37
Using the Group Listen Feature 37
Using the Monitor Feature 38
Using and Obtaining a Headset 38
Using AutoAnswer 39
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 vii
Changing Phone Settings 40
Customizing Rings and Message Indicators 40
Customizing the Phone Screen 41
Using Call Logs and Directories 42
Using Call Logs 42
Directory Dialing 44
Using Corporate Directory on Your Phone 44
Using Personal Directory on Your Phone 45
Accessing Voice Messages 48
Using the User Options Web Pages 49
Accessing Your User Options Web Pages 49
Configuring Features and Services on the Web 50
Using Personal Directory on the Web 50
Using Your Personal Address Book on the Web 50
Configuring Fast Dials on the Web 51
Using the Address Book Synchronization Tool 52
Setting Up Speed Dials on the Web 52
Setting Up Phone Services on the Web 53
Controlling User Settings on the Web 54
Controlling Line Settings on the Web 54
Setting Up Phones and Access Lists for Mobile Connect 56
Using Cisco WebDialer 58
Understanding Additional Configuration Options 60
Troubleshooting Your Phone 61
General Troubleshooting 61
Viewing Phone Administration Data 62
Using the Quality Reporting Tool 62
Cisco One-Year Limited Hardware Warranty Terms 63
Index 65
viii OL-14584-01
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then...
Explore your phone on your own Press and choose Help.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 5.
Use your phone after it is installed Start with An Overview of Your Phone, page 9.
Learn about the phone buttons See Understanding Buttons and Hardware, page 9.
Make calls See Placing a Call—Basic Options, page 13.
Put calls on hold See Using Hold and Resume, page 17.
Transfer calls See Transferring Calls, page 19.
Make conference calls See Making Conference Calls, page 22.
Set up speed dialing See Speed Dialing, page 26.
Share a phone number See Using a Shared Line, page 29.
Use the speaker on the phone See Using a Handset, Headset, and Speaker, page 37.
Change the ring volume or tone See Changing Phone Settings, page 40.
View your missed calls See Using Call Logs and Directories, page 42.
Listen to your voice messages See Accessing Voice Messages, page 48.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
2 OL-14584-01
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only headsets that are fully compliant with the EMC
Directive [89/336/EC].
64 OL-14584-01
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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