Manual Cisco 7911G (page 25 of 80) (English)

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Basic Call Handling

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 17

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the

caller ID and the Hold button becomes lit (red).

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to

ringing after a certain period of time. The “reverting” calls remains on hold until you resume it or until

Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press .

Remove a call from hold 1. Make sure the appropriate call is highlighted.

2. Press .

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held

is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red).

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system

administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on

the other phones that share the line.

• The duration between Hold Reversion alerts is determined by your system administrator.

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