Manual Chevrolet Corvette 2010 (page 442 of 472) (English)

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STEP THREE — Canadian Owners : In the event that

you do not feel your concerns have been addressed

after following the procedure outlined in Steps 1 and 2,

General Motors of Canada Limited wants you to be

aware of its participation in a no-charge Mediation/

Arbitration Program. General Motors of Canada Limited

has committed to binding arbitration of owner disputes

involving factory-related vehicle service claims. The

program provides for the review of the facts involved

by an impartial third party arbiter, and may include an

informal hearing before the arbiter. The program is

designed so that the entire dispute settlement process,

from the time you file your complaint to the final

decision, should be completed in about 70 days.

We believe our impartial program offers advantages

over courts in most jurisdictions because it is informal,

quick, and free of charge.

For further information concerning eligibility in the

Canadian Motor Vehicle Arbitration Plan (CAMVAP),

call toll-free 1-800-207-0685, or call the General Motors

Customer Communication Centre, 1-800-263-3777

(English), 1-800-263-7854 (French), or write to:

The Mediation/Arbitration Program

c/o Customer Communication Centre

General Motors of Canada Limited

Mail Code: CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by the Vehicle

Identification Number (VIN).

8-4

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Chevrolet Corvette 2010 Manual

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