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2.2 Installation requirements
The Dutch Payments Association is an organisation that focuses, among other things, on the security of
electronic payments. To increase this security, the Dutch Payments Association has established
guidelines for the installation of payment terminals and the use of the card reader.
2.2.1 Installation of the payment terminal
Install the payment terminal in such a way that the cardholder can shield it with his or her hand
or body when entering the PIN code. To this end, comply with the following dimensions when
installing the terminal horizontally:
o Place the terminal at a height between 80 cm and 120 cm. You may only deviate from
this if a special arrangement guarantees complete protection when entering the PIN
code.
Entering the PIN code must be invisible when watching from a rise, via mirrors, cameras, or in
any other way.
During the transaction, the keyboard of the terminal must be arranged such that the cardholder
has enough privacy when entering the PIN code. This would make it (reasonably) impossible for
third parties to see the PIN code.
The payment terminal is equipped with a privacy shield. The cardholder can use this shield to
cover the keyboard when entering the PIN code. Should your payment terminal not be equipped
with a privacy shield, please contact the CCV Service Centre.
2.2.2 Use of the card reader
Make sure that the payment card is always visible to the cardholder. To this end, let the cardholder insert
the card into the chip card reader or swipe it through the magnetic card reader. Is this impossible for
practical reasons? Then show the cardholder how you insert the card into the chip card reader or swipe it
through the magnetic card reader.
2.2.3 Environmental factors
Environmental factors may affect the operation of the equipment. Take this into account when installing
the equipment. Your payment terminal can operate under the following environmental factors:
The ambient temperature is between 0 °C and 40 °C
The relative humidity is between 5% and 90%
Avoid:
Shocks and vibrations
Direct sunlight or objects that produce heat
Excessive heat or dust
Oil and dirt
Water or condensation
Placing the equipment near objects that produce excessive power fluctuations and/or
electromagnetic fields
7


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