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Troubleshooting
Refer to this section whenever you are experiencing problems with watch
operation.
If you don’t find the solution to your problem here, visit the website below.
https://support.casio.com/en/support/faq.php?cid=019
Restoring Watch Operation
If you find yourself unable to obtain proper operation from the watch for some
reason, restart it and then try performing the operation again. For information
about restarting the watch, visit the website below.
https://support.google.com/wearos/
If the watch will not restart...
Perform the procedure below to force it to shut down. After the watch is forced
to shut down, it will restart automatically.
1.
Hold down the power button until the display goes blank.
Wait for a while until the watch restarts automatically.
Error Code and Error Message List
If an error code or error message appears on your watch, look it up in the table
below and take the required action.
Error Code
Error Message
Required Action
1001, 1009
Normal charging is not
possible for some
reason. If this
message keeps
appearing, request
servicing.
Remove the charger cable from the watch, turn
off the watch, and then try charging again. Use
only the AC adaptor and charger cable that
comes with the watch for charging.
If this message/error code keeps appearing, it
could mean that the chargeable battery has
deteriorated. Request servicing by your original
retailer or an authorized CASIO service center.
1003
Too cold to charge.
Charge the watch in an area where the ambient
temperature is between 10°C and 35°C (50°F
and 95°F).
1004, 1007
Too hot to charge.
EN-105
106


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