683279

Canon VB-M740E Manual

254
Zoom out
Zoom in
Previous page
1/287
Next page
254
Before contacting the dealer where you purchased the product or Canon Customer Service Center, check the items
specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in
the log message list.
Troubleshooting
Problem Countermeasures
The camera does not launch. • If you are using a PoE hub, check if the LAN cable is connected correctly.
• If you are using an AC adapter (sold separately), check if the AC adapter is
connected correctly.
• Turn the camera off and on again (please refer to “Installation Guide” > “Connecting
the Camera”).
Camera Management Tool does not operate. • Check if the LAN cable is connected correctly.
• Turn the camera off and on again (please refer to “Installation Guide” > “Connecting
the Camera”).
• Check if the camera and the computers in which the Camera Management Tool is
operating are connected to the LAN in the same segment.
• The Camera Management Tool may not function when the [Windows Firewall] function
is enabled. If that happens, refer to “Check/Make Security Settings” (P. 31).
The top page of the camera is not displayed. • Check if the LAN cable is connected correctly.
• Check if the network to which the camera is connected is set up correctly. In
particular, check if the IP address, subnet mask and default gateway address are set
within the ranges supported by the applicable network.
• If you have changed the IP address, the new address will not become effective until
the camera is rebooted.
• Check if the correct URI (camera IP address) is entered in your web browser (P. 37,
P. 41).
• Check whether the connection is from a computer whose access is blocked in
[Security] > [Host Access Restrictions] on the Setting Page.
• Check the authentication method, [User Name], [Password], combination of
certificates, and network rules for connection in [Security] > [802.1X] on the Setting
Page with the system administrator.
The Admin Tools will not launch.
The Admin Viewer will not launch.
• If the message “Your web browser is not supported.” is displayed, use Internet
Explorer 8 or later.
• If the message “Application could not be started. Install .NET Framework x.x (x is the
version).” is displayed, install the corresponding version of .NET Framework or enable
settings (P. 24).
• If the message “JavaScript is not available or disabled on your web browser.” is
displayed, set [Active Script] to [Enable] in Internet Explorer’s security settings.
(please refer to (3) below for instructions on how to set this.)
• If the message “The settings from (1) to (3) below must be carried out to use the Admin
Viewer and Admin Tools.” is displayed, set the following.
(1) Use the installer to install your Admin Tools Certificate (P. 28) .
(2) When using Internet Explorer 9 or later, follow the steps in “Register the
Camera IP Address as a Trusted Site” (P. 32)and add this web site to [Trusted
sites] in Internet Explorer’s security settings.
(3) In Internet Explorer click [Tools] > [Internet Option] > [Security] > [Custom
level] and under the Security Settings list, set [XAML browser applications],
[File download] and [Launching programs and files in an IFRAME] to [Enable].
Video is not displayed. • If you wish to improve video quality, adjust it by changing the video size, video quality,
and frame rate settings in [Basic Settings] > [Video Settings] (P. 72) in the Setting
Page.
• Up to 30 viewers can access the camera at the same time. If this limit has been
exceeded, video is not displayed and a message appears.
There is no audio. • If there is no audio, check the audio server settings of the camera and also check the
sound and audio device settings for the computers.
• If you are using the Admin Viewer with the administrator authorities, check if the
camera is connected to the RM Viewer or another viewer that lets the administrator
use audio.
• In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver
add-on is not installed.
R11
M641
M741
… 254 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Canon VB-M740E at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Canon VB-M740E in the language / languages: English as an attachment in your email.

The manual is 9,75 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Canon VB-M740E

Canon VB-M740E Installation Guide - English, German, French, Italian, Spanish - 4 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info