683313

Canon VB-H651VE Manual

224
Zoom out
Zoom in
Previous page
1/258
Next page
208
Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the
following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in
the log message list.
Note
• For information on troubleshooting for the Camera Management Tool, Recorded Video Utility, and Mobile Camera Viewer, please refer to
each individual manual.
• A problem caused by the security software may occur. Configure to exclude the camera, or the software where the problem occurred, in
your security software.
Troubleshooting
Problem Countermeasures
The camera does not launch. • If you are using a PoE hub, check if the LAN cable is connected correctly.
• If you are using an AC adapter (sold separately), check if the AC adapter is
connected correctly.
• Turn the camera off and on again (please refer to “Installation Guide”).
Cannot connect to the camera. • Check if the LAN cable is connected correctly.
• Check if the network to which the camera is connected is set up correctly. In
particular, check if the IP address, subnet mask and default gateway address are set
within the ranges supported by the applicable network.
• If you have changed the IP address, the new address will not become effective until
the camera is rebooted.
• Check if the correct URI (camera IP address) is entered in your web browser.
• Check whether the connection is from a computer whose access is blocked in
[Security] > [Host Access Restrictions] (P. 185) on the Setting Page.
• Ask your system administrator whether the authentication method set in [Security] >
[802.1X] (P. 190) on the Setting Page and the combination of [User Name],
[Password] and certificates match the rules of the network to connect to.
• Configure to exclude the camera, or the software where the problem occurred, in your
security software.
The Camera Viewer will not launch. • If the message “Your web browser is not supported.” is displayed, use Internet
Explorer 9 or greater, or a version of Chrome that is guaranteed to operate.
• If the message “JavaScript is not available or disabled on your web browser.” is
displayed, click [Network and Internet] > [Internet Options] > [Security] > [Custom
level] in [Control Panel], and set [Active scripting] to [Enable].
• To enable authorized users and guest users to use the Camera Viewer, specify the following
settings on the Setting Page.
– Assign [Camera Control] or [Video Distribution] to authorized users/guest users in
[Basic] > [User Management] > [User Authority].
– Set [Basic] > [Viewer] > [General] > [Default Page] to [Display Viewer].
– To also enable guest users to use the Camera Viewer, set [Basic] > [Viewer] >
[Viewer Settings] > [User Authentication] to [Do not authenticate].
• Use one of the following procedures, when you launch the Camera Viewer and a file block
security warning is displayed because of an unverified publisher.
– Launch the Camera Viewer after executing Windows Update to the latest version,
when using the camera in an internet connection environment.
– Download the root certificate installer from the Canon download site on a
connectable computer and install it in the target environment, when in an
environment not connectable to the internet.
Cannot use some functions of the Camera
Viewer.
• Follow the procedure in “Adding the Camera IP Address as a Trusted Site” (P. 32) to
add this website to [Trusted sites] in the [Security] settings.
• If you are using a web browser other than Internet Explorer or if the Canon Network
Camera Addon Module is not correctly installed when using Internet Explorer, the
following functions cannot be used.
– Receiving/transmitting audio
– Receiving/playing H.264 video
HM4x
H730
… 224 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Canon VB-H651VE at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Canon VB-H651VE in the language / languages: English as an attachment in your email.

The manual is 6,63 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info