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Cannot Print (continued from previous page)
Printing from Cameras
Is the printer connected to the camera correctly? (p.15)
Does the firmware of the Canon-brand camera support the printer?
Does the camera battery have sufficient charge?
Replace the battery with a fully charged (or new) battery, or use the compact power adapter for the
camera.
Printing from Computers
Did you install the printer driver according to the correct procedures? (p. 18)
Is the printer connected directly to a port on the computer with the USB cable?
The printer may not operate correctly if it is connected to a USB hub.
Problems Exclusive to Windows
Is the printer set to offline?
Right-click the printer icon and cancel the offline setting.
Problems Exclusive to Macintosh
Is the printer registered on the Printer List? (p. 18)
Image Does Not Appear When Memory Card Is Inserted
Is the memory card inserted all the way into the slot with the label facing upward? (p. 8)
Do the image files conform to the Design rule for Camera File system?
Have you inserted the memory card directly into the card slot without first inserting the card into the
adapter? (p. 7)
Some memory cards require a specific adapter.
Cannot Print the Date
Printing from Memory Cards
Is the date imprint option set? (p. 12)
If you are using DPOF printing, the date imprint settings are configured on the device used for the DPOF
settings.
Printing from mobile phones
When using infrared data communication or Bluetooth, the date will not be printed.
Printing from Cameras
Is the date imprint option set to [Off] on the camera?
Set the date imprint option to [On] on the camera. However, if the setting is [Default], the date imprint
settings of the printer will be used.
Cannot Print Cleanly
Is the ink sheet or paper dirty?
Is dirt lodged within the printer? (p. 21)
Has condensation formed within the printer?
Leave it to dry at room temperature for a while.
Is the printer placed near a device with a strong electromagnetic or magnetic field?
Electromagnetic waves from video game devices or strong magnetism from speakers may distort
images. Set it at least 1 meter (3 ft.) apart.
Colors on the Computer Display and the Print Are Different
Color generation methods are different for computer displays and printers. Moreover, the variance may
be attributable to the environment in which the display is viewed (color and strength of the light), or to
the display’s color adjustment settings.
After using the computer to cancel a print in progress, an image that had already been printed
was printed again when resumed printing.
Are you using a Macintosh computer?
When you restart printing on a Macintosh computer after canceling, an already printed image may print
again when printing resumes.
Paper Problems
Paper Will Not Fit into Cassette
Does the paper size match the size of the paper cassette? (p. 6)
Paper is Not Being Advanced Properly
Check the paper and paper cassette are correctly inserted. (p. 6)
Frequent Paper Jams
Has too much paper been placed in the paper cassette?
Do not place 19 or more sheets in the cassette (13 or more for Wide Size sheets).
Have 10 or more sheets collected on the print output tray?
Is the paper folded or bent?
Have you printed on a sheet that has already been used?
Cannot Print the Specified Number of Prints. Paper Left Over
Are you wasting ink sheet capacity with following operations?
Repeatedly turning the printer on and off without printing.
Cancel printing while printing is in progress.
Pulling on the ink sheet.
Taking out the ink cassette when the paper runs out while printing multiple copies.
Do not remove the ink cassette when removing and refilling the paper cassette.
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EC233_PG_E.indb 25 31.3.2008 10:02:53
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