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Solutions for when you cannot print as expected, or think the printer is not
operating properly.
Power will not turn on…
Check the compact power adapter, the main printer unit, and the power cord to
ensure they are correctly connected.
Cannot print…
Check that ink sheets are remaining. SELPHY printers cannot print more than
the number of prints indicated on the color ink/paper set packages. The starter
ink cassette can be used to print 5 sheets.
Is the printer power on?
Do not connect the camera and computer at the same time.
Has paper been set in the paper cassette? Is the paper cassette inserted all the
way in?
Is the ink cassette inserted all the way in?
Is the ink sheet slack?
Are you using the correct paper?
Were the perforated portions of the paper folded over or separated before
printing?
The printer will temporarily stop when it exceeds a certain temperature. This is
not a malfunction. Wait until the temperature drops and the printer resumes.
The following may cause overheating.
Continuous printing
High ambient temperature
Vent on rear of printer has been obstructed, raising the internal temperature of the
printer.
If you are connected to computer, a message will appear on your computer
display but you should wait until printing resumes without cancelling the print.
Printing from Cameras
Recheck the camera and printer connection status.
If you are using a Canon-brand camera, is the firmware of the camera supported by
the printer?
Does the camera battery have a sufficient charge? Replace the battery with a fully
charged or new battery, or use the compact power adapter for the camera.
Troubleshooting
10


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