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For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check7
Make sure the computer is connected to the wireless router.
For more on how to check the computer settings or connection status, see your computer instruction manual or
contact its manufacturer.
Note
If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device.
Check8
Make sure Enable bidirectional support is selected in the Ports sheet of the
Printer properties dialog box. (Windows)
If not, select it to enable bidirectional support.
Check9
Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some programs
use a firewall by default.
Check10
If printer is connected to an AirPort Base Station via LAN, make sure you use
alphanumeric characters for network name (SSID). (macOS)
If the problem is not resolved, redo setup from the web page.
For Windows, you can redo setup using the Setup CD-ROM.
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