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134 Chapter 12
Appendix
InstantExchange Service **
Under Canon USAs InstantExchange Service you may exchange an eligible defective Product
during the limited warranty period for a new or refurbished Product, at Canon USAs option. This
Service is available in the continental Unites States, Alaska and Hawaii and is utilized by calling
Canon USAs Customer Care Center at 1-800-828-4040 8 a.m. to midnight Monday through Friday
and 10 a.m. to 8 p.m. Saturday (except holidays). The foregoing times are subject to change in
Canon USAs sole discretion. If your call is completed by 3pm Eastern Time, Canon USAs repair
facility will, at its expense, ship out the replacement product the same day, via overnight courier, for
delivery the following business day (second business day in Alaska and Hawaii).
A further explanation of the service/support options is available at the time of your call to the live
technical support number(s) above or via the website at www.canontechsupport.com. Please note
that under the InstantExchange program, a replacement product will be provided to you prior to your
return of the defective product. Since the defective product becomes the property of Canon USA at
the time of the exchange, the defective product must be returned in the shipping materials provided.
If the defective product is not returned, as directed, you will be responsible for the value of the
replacement product, for which Canon USA may invoice you.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc. in the United States and may also be a registered
trademark or trademarks in other countries.
136


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