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104 Chapter 11
Troubleshooting
Back Of Paper Is Smudged/Paper Does Not Feed
Properly/Printed Surface Is Scratched
Cause Action
Inside of the machine is dirty. If the inside of the machine is dirty, the printed paper may be smudged.
Follow the steps described below to clean the inside of the machine.
1. Ensure that the machine is turned on and there is no paper loaded in the
Auto Sheet Feeder.
2. Place A4/Letter-sized plain paper in landscape orientation, horizontally
fold it in half.
3. Unfold the paper, and load the paper in the Auto Sheet Feeder with the
inverted-V edge down.
4. Select <Bottom plate cleaning> from <Maintenance>.
5. Select <Yes> on the Bottom plate cleaning confirmation screen and then
press [OK].
Paper will be ejected.
If protrusions inside the machine are stained, wipe ink off the protrusions
using a swab or such like.
Important
Before cleaning, be sure to turn OFF the machine.
106


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