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102 Chapter 10
Troubleshooting
Parts Of Image Missing Or Surrounded By Extra White Areas
Trouble scanning with Multi-Scan or Multi-Crop function
Slow Scanning Speed
Cause Action
Scan area was specified
larger than the original.
Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear, the scan area is adjusted
automatically to match the size of the original. When scanning an original
surrounded by white borders such as a photo print, of if you otherwise want to
specify a custom scan area, specify the scan area manually. Refer to the Scanning
Guide for details on manual scan area specification.
Cause Action
The original is positioned
outside the supported area.
Check the position of the original on the Platen Glass. Observe the following when
using the Multi-Scan or Multi-crop function.
z Up to 10 originals can be set at once.
z There should be a gap of at least 0.4" / 10 mm between the edge of the Platen
Glass and originals.
z Leave at least 0.4" / 10 mm between the originals.
z If an original is slightly crooked on the Platen Glass within 10 degrees of true-
the image will be automatically straightened.
z Originals that are irregularly shaped, close-cropped photos or smaller than 1.2"
/ 30 mm cannot be detected correctly.
Error arising from
application software
specifications.
Some application softwares do not support multiple image scanning. Scan each
item individually without using the Multi-Scan or Multi-Crop function.
Cause Action
Resolution is set higher
than necessary.
To view the image on a monitor, set the Output resolution to 75 dpi. To print, set
the Output resolution to a value such as 300 dpi.
The descreen function is on. Turn the [Descreen] function off. (See the Scanning Guide)
104


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