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The settings are not
activated because you
have not restarted
your computer.
Once you have changed your settings,
restart your computer.
Cannot Scan Correctly With Multi-Scan
Cause Action
The position or
orientation of the
documents is
incorrect.
Place the documents so that the
position and orientation of the
documents meet the following
requirements.
• There should be a gap of at least 3/8
in. (10 mm) between the edge of the
Platen Glass and documents.
• There should be a gap of at least 3/8
in. (10 mm) between the edges of the
documents.
• There should be 10 documents or
less.
• The documents should be straight
(any tilting should be kept within 10
degrees).
The document is not
set flat on the Platen
Glass.
Press on the Document Cover with
your hand when scanning.
You are using an
application that
cannot scan multiple
images successively.
Be sure that you’re scanning using
ScanGear MP. If not, check the
application’s manual or contact the
application software manufacturer.
You are scanning
thick (max. 3/4
in./20 mm) or curled
documents.
Press on the Document Cover with
your hand when scanning.
The document is
smaller than 3/8 in.
(10 mm) x 3/8 in.
(10 mm).
You cannot use Multi-Scan for
documents smaller than 3/8 in. (10
mm) x 3/8 in. (10 mm). Scan each
document separately.
You are scanning a
document whose long
side is four or more
times longer than the
short side.
You cannot use Multi-Scan if the long
side of the document is four or more
times longer than the short side. Scan
each document separately.
125


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