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the document can be printed normally on the printer.
If the document cannot be printed, refer to the on-screen manual (operating instructions) that comes
with the printer.
Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.
Check whether the e-mail address of the send destination is correct.
To check the printer address, perform one of the following operations from the operation panel of this
machine:
From the operation panel of this machine, display the home window and select Setup ->
Web service setup -> Web service connection setup -> Print from E-mail setup ->
Check address for printing.
From the operation panel of this machine, select Web service -> Web service
setup -> Cloud settings -> Print from E-mail setup -> Check address for printing.
Check that the user's e-mail address for using this service is registered.
If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-
ij.com/po).
In the Print Status screen, click Go to Print History Screen and check the history of jobs that were
sent. You can check the error details.
If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-
ij.com/po).
Note
For a wireless LAN connection, after the printer is turned on, it may take a few minutes before
communication becomes possible. Confirm that your printer is connected to the wireless LAN, and
then try printing.
If You Cannot Register to the Service or Delete the Service
If You Cannot Register to the Service
If the printer operation panel display the message "Failed to register with "Print from E-mail".", the
registration to Print from E-mail may not have been completed in time. Select OK to release the
error, and start over again from the beginning.
Check that the firmware version of the printer has been updated.
If You Do Not Receive the URL to Complete the Registration by E-mail
An incorrect e-mail address may have been entered. Wait about 30 minutes, and operate the printer
operation panel to print the printer registration URL and PIN code. Then re-register from the
beginning.
If You Cannot Delete the Service
If the printer operation panel display the message "Failed to connect to "Print from E-mail". Only the
information on the printer was deleted." is displayed, it could be that the registration information on the
service could not be deleted even though the Print from E-mail information stored on this machine
was deleted.
Select OK to release the error, and then access the service's login URL (https://pr.mp.c-ij.com/po) to
delete the registration information.
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Others manual(s) of Canon Pixma MG5500 series

Canon Pixma MG5500 series Additional guide - English - 192 pages

Canon Pixma MG5500 series User Manual - English - 217 pages

Canon Pixma MG5500 series User Manual - English - 215 pages

Canon Pixma MG5500 series Quick start guide - English - 4 pages

Canon Pixma MG5500 series User Manual - German - 238 pages

Canon Pixma MG5500 series User Manual - German - 239 pages

Canon Pixma MG5500 series Additional guide - German - 179 pages

Canon Pixma MG5500 series User Manual - German - 327 pages

Canon Pixma MG5500 series Installation Guide - German - 25 pages

Canon Pixma MG5500 series Quick start guide - German - 4 pages

Canon Pixma MG5500 series User Manual - Dutch - 233 pages

Canon Pixma MG5500 series User Manual - Dutch - 237 pages

Canon Pixma MG5500 series Additional guide - Dutch - 195 pages

Canon Pixma MG5500 series User Manual - Dutch - 319 pages

Canon Pixma MG5500 series Quick start guide - Dutch, French, Italian, Portuguese, Spanish - 4 pages


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