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Troubleshooting
If you encounter problems during installation or uninstallation of the MF Drivers and MF Scan Utility, see the following sections before
contacting Canon.
Trouble with Installation
Trouble after Upgrading the Operating System
Cannot install the software
When you are in an IPv6 environment, the Software Programs/Manuals Setup screen may not appear, and you cannot install
the MF drivers. Install the drivers using the WSD port.
Installing the MF Drivers
If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
Uninstalling the MF Drivers
Installing the MF Drivers
Quit all running applications and install the software again.
Applications installed from the DVD-ROM supplied with the machine are not properly registered in the MF Scan Utility
Applications are automatically registered to the MF Scan Utility once they have been installed. They are not, however, if
installed while the MF Scan Utility is open. To access these applications from the utility, you need to manually register them to
the utility. For more information, see [Instructions] on MF Scan Utility.
Cannot use the software after upgrading the operating system
Reinstall the software after uninstalling the software.
Uninstalling
Installing
Trouble with Installation
Trouble after Upgrading the Operating System
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