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Clearing Jams
If a paper jams, <Paper jammed.> is displayed on the screen. Tap <Next> to display simple solutions. If it is difficult to understand the
procedures on the display, see the following sections to clear jams.
MF729Cx / MF728Cdw / MF724Cdw
<Open the feeder cover.>
Document Jams in the Feeder (MF729Cx / MF728Cdw / MF724Cdw)
<Open the front cover.>
Paper Jams in the Front Side
<Remove paper from MP tray.>
Paper Jams in the Manual Feed Slot (MF729Cx / MF728Cdw / MF724Cdw)
<Pull out Drawer 1.>
<Pull out Drawer 2.>
Paper Jams in the Paper Drawer
<Open the back cover.>
Paper Jams in the Back Side
MF628Cw / MF623Cn
<Open the feeder cover.>
Document Jams in the Feeder (MF628Cw / MF623Cn)
<Lift the control panel.>
Paper Jams in the Front and Back Sides
<Pull out the drawer.>
<Open the paper cover.>
Paper Jams in the Manual Feed Slot (MF628Cw / MF623Cn)
<Pull out the drawer.>
<Remove the jammed paper.>
Paper Jams in the Paper Drawer
When removing the jammed paper, do not turn OFF the machine
Turning OFF the machine deletes the data that is being printed. Be especially careful when receiving fax documents.
If paper tears
Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine.
Paper
Check that no jammed paper fragments remain in the machine.
Do not forcibly remove the jammed document or paper from the machine
Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon
dealer or the Canon help line.
When a Problem Cannot Be Solved
If there are documents placed in the feeder, remove them first. Then, follow the procedure below.
Remove the jammed document from the feeder cover.
Document Jams in the Feeder (MF729Cx / MF728Cdw / MF724Cdw)
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