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Important
An error occurs if you load paper before the printer's touch screen displays "Load a sheet of
paperboard.". An error also occurs if the paper is not loaded in the correct position.
Refer to Loading Paperboard in Rear Flat Tray and follow the messages displayed on the
printer's touch screen.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
Important
Do not tilt the printer when moving it since the ink may leak out.
When transporting the printer for repairing it, see Repairing Your Printer.
Removing Jammed Paper through Paper Output Slot
1. Hold jammed paper firmly with both hands and pull it out slowly.
1.
Slowly pull out the paper so as not to tear it.
Note
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may
be ejected automatically.
The printer cannot be turned off while it is sending or receiving a fax, or when the received fax
or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and
received, press the printer's Stop button to stop printing, and then turn off the printer.
If the paper cannot be pulled out or is torn, open the printer's scanning unit / cover and remove
jammed paper inside the printer.
Removing Jammed Paper inside Printer
2. Select OK on printer's touch screen.
2.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to
the paper jam.
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