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Additional Information 165
Trou b le?
Troubleshooting
If you have a problem with your camcorder, refer to this section. Some-
times what you think is a malfunction of the camcorder may have the
simplest of solutions - please read the “CHECK THIS FIRST” box
before going on to the more detailed problems and solutions. Consult
your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside the charging range. If the battery pack’s tem-
perature is below 0 °C, warm it before charging it; if it is above 40 °C, let the battery pack
cool down before charging it.
- Charge the battery pack in temperatures between 0 °C and 40 °C.
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Such battery packs can-
not be charged using this camcorder.
Power supply
Is the battery charged? Is the compact power adapter correctly con-
nected to the camcorder? (0 19)
Recording
Did you turn the camcorder on and correctly set it to a recording
mode? (0 40, 57, 105) If you are recording on a memory card, is one
correctly inserted into the camcoder? (0 35)
Playback
Did you turn the camcorder on and correctly set it to playback mode?
(0 47, 101) If you are playing back recordings from a memory card,
is one correctly inserted into the camcorder? (0 35) Does it contain
any recordings?
Other
Does the camcorder make a rattling sound? The internal lens fixture
can move when the camcorder is turned off or in a playback mode.
This is not a malfunction.
165


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