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Additional Information 169
List of Messages for Web Services
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are
accessing it. After a short while, establish the connection again.
Wi-Fi error Incorrect authentication method
- Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi error Incorrect encryption key
- The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error Incorrect encryption method
- Make sure the camcorder and access point are using the same authentication/encryption
method.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and wireless router. After a short while, turn them on again and per-
form the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
Check network settings
- The network settings in the camcorder are not correctly configured. Check the connection
point, SSID and other network settings.
Connect to a computer and use supplied software to set up This service may not be available
in your region
- To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY.
Install ImageBrowser EX and CameraWindow in your computer and configure the settings
using CANON iMAGE GATEWAY.
Connect to a computer and use the supplied software to set again
- An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the settings
saved on CANON iMAGE GATEWAY and set them again in the camcorder.
COPY
169


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