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Additional Information 155
Tro ub le?
Troubleshooting
If you have a problem with your camcorder, refer to this section. Some-
times what you think is a malfunction of the camcorder may have the
simplest of solutions - please read the “CHECK THIS FIRST” box
before going on to the more detailed problems and solutions. Consult
your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
The camcorder turns off without the battery warning indicator appearing on the screen.
- The battery charge has become low or the battery pack is exhausted. Replace or charge the
battery pack.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C).
Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C.
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not rec-
ommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there
may be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Power supply
Is the battery charged? Is the compact power adapter correctly con-
nected to the camcorder? (A 19)
Recording
Did you turn the camcorder on and correctly set it to a recording
mode? (A 40, 45) If you are recording on a memory card, is one cor-
rectly inserted into the camcoder? (A 27)
Playback
Did you turn the camcorder on and correctly set it to playback mode?
(A 49, 53) If you are playing back recordings from a memory card, is
one correctly inserted into the camcorder? (A 27) Does it contain
any recordings?
COPY
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