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When a Problem Cannot Be Solved
1W2Y-079
If you cannot solve a pr
oblem by referring to the information in this chapter, contact your local authorized Canon
dealer or the Canon help line.
Do not disassemble or repair the machine yourself
If you disassemble or r
epair the machine yourself, it may not be covered by warranty.
When Contacting Canon
When contacting us, have the follo
wing information ready:
Product name (LBP654Cx / LBP653Cdw / LBP613Cdw / LBP611Cn)
Dealer where you purchased the machine
Details about your problem (such as what you did and what happened as a result)
Serial number (found on the label on the back side of the machine)
LBP654Cx / LBP653Cdw
LBP613Cdw / LBP611Cn
Checking the serial number from the operation panel
Select <Status Monitor> ( ) <Device Information>/<Device Status> <Serial Number>.
Troubleshooting
510
516


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