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BeforeUse
BasicGuide
AdvancedGuide
CameraBasics
AutoMode
OtherShooting
Modes
PMode
PlaybackMode
SettingMenu
Wi-FiFunctions
Accessories
Appendix
Index
Playback
Playbackisnotpossible.
• Imageormovieplaybackmaynotbepossibleifacomputerisusedtorenamelesor
alter the folder structure.
Playbackstops,oraudioskips.
• Switch to a memory card that you have performed low-level formatting on with the
camera (=
102).
• There may be brief interruptions when playing movies copied to memory cards that
have slow read speeds.
• When movies are played on a computer, frames may be dropped and audio may skip
ifcomputerperformanceisinadequate.
Soundisnotplayedduringmovies.
• Adjust the volume (=
56) if you have activated [Mute] (=
98) or the sound in
the movie is faint.
Memory Card
Thememorycardisnotrecognized.
• Restart the camera, with the memory card in it (=
18).
Computer
Cannottransferimagestoacomputer.
When attempting to transfer images to the computer via a cable, try reducing the
transfer speed as follows.
• Press the [
] button to enter Playback mode. Hold the [ ] button down as
you press the [
] and [ ] buttons at the same time. On the next screen, press the
[
][ ] buttons to choose [B], and then press the [ ] button.
Wi-Fi
CannotaccesstheWi-Fimenubypressingthe[ ]button.
• The Wi-Fi menu cannot be accessed while the camera is connected to a printer or
computer via a cable. Disconnect the cable.
Cannotaddadevice/destination.
• A total of 20 items of connection information can be added to the camera. Erase
unneededconnectioninformationfromthecamerarst,andthenaddnewdevices/
destinations (=
94).
• Use a computer or smartphone to register Web services (=
82).
• Toaddasmartphone,rstinstallthededicatedapplicationCameraConnectonyour
smartphone (=
70).
• Toaddacomputer,rstinstallthesoftwareCameraWindowonyourcomputer.Also
check your computer and Wi-Fi environment and settings (=
76, 78).
• Do not use the camera near sources of Wi-Fi signal interference, such as microwave
ovens,Bluetoothdevices,orotherequipmentoperatingonthe2.4GHzband.
• Bring the camera closer to the other device you are trying to connect to (such as the
access point), and make sure there are no objects between the devices.
Cannotconnecttotheaccesspoint.
• Conrmthattheaccesspointchannelissettoachannelsupportedbythecamera
(=
135). Note that instead of auto channel assignment, it is advisable to specify a
supported channel manually.
Cannotsendimages.
• Thedestinationdevicehasinsufcientstoragespace.Increasethestoragespaceon
the destination device and resend the images.
• The write-protect switch of the memory card in the destination camera is set to the
locked position. Slide the write-protect switch to the unlocked position.
• Images cannot be sent to CANON iMAGE GATEWAY or other Web services if you
moveorrenameimagelesorfoldersonthecomputerthatreceivedimagessent
using Image Sync via an access point (=
91). Before moving or renaming these
imagelesorfoldersonthecomputer,makesuretheimageshavealreadybeensent
to CANON iMAGE GATEWAY or other Web services.
123


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