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BeforeUse
BasicGuide
AdvancedGuide
CameraBasics
AutoMode
OtherShooting
Modes
PMode
PlaybackMode
SettingMenu
Wi-FiFunctions
Accessories
Appendix
Index
Troubleshooting
Ifyouthinkthereisaproblemwiththecamera,rstcheckthefollowing.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
NothinghappenswhentheON/OFFbuttonispressed.
• Conrmthatthebatterypackischarged(=
10).
• Conrmthatthebatterypackisinsertedfacingthecorrectway(=
11).
• Conrmthatthememorycard/batterycoverisfullyclosed(=
11).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
Thebatterypackrunsoutofpowerquickly.
• Battery performance decreases at low temperatures. Try warming the battery pack a
little by putting it in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
• If these measures do not help and the battery pack still runs out of power soon after
charging, it has reached the end of its life. Purchase a new battery pack.
Thelensisnotretracted.
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (=
11).
Thebatterypackisswollen.
• Battery swelling is normal and does not pose any safety concerns. However, if
batteryswellingpreventsthebatterypackfromttinginthecamera,contactaCanon
Customer Support Help Desk.
Display on a TV
CameraimageslookdistortedorarenotdisplayedonaTV(=
109).
Shooting
Cannotshoot.
• In Playback mode (=
55), press the shutter button halfway (=
19).
Strangedisplayonthescreenunderlowlight(=
1 9 ).
Strangedisplayonthescreenwhenshooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
• The screen may darken under bright light.
• ThescreenmayickerunderuorescentorLEDlighting.
• Purplish banding may appear on the screen if you compose a shot that includes a
bright light source.
Nodatestampisaddedtoimages.
• Congurethe[DateStamp ] setting (=
12). Note that date stamps are not
addedtoimagesautomatically,merelybecauseyouhaveconguredthe[Date/Time]
setting (=
32).
• Date stamps are not added in shooting modes (=
133) in which [Date Stamp ]
cannotbecongured(=
32).
[ ]ashesonthescreenwhentheshutterbuttonispressed,and
shootingisnotpossible(=
2 6 ).
[ ]isdisplayedwhentheshutterbuttonispressedhalfway(=
2 6 ).
• Settheashmodeto[ ] (=
51).
• Increase the ISO speed (=
45).
• Mount the camera on a tripod or take other measures to keep it still.
• Set [IS Mode] to [Continuous] (=
54). However, you should set [IS Mode] to [Off]
when using a tripod or other means to secure the camera (=
54).
121


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