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TROUBLESHOOTING
Error Actions
Device does not work
Make sure the battery level is not too low. If it is, recharge
the device
Press the reset button for 10s to restart if the device is
unresponsive
Make sure if the MicroSD card is inserted without card
error
Make sure the firmware is up-to-date or successfully
upgraded. If not, please redo the firmware upgrade
MicroSD Card Error
Check if the MicroSD card is inserted properly
Check if the MicroSD card is full
Check if the MicroSD card is corrupted
Check if the MicroSD card is compatible
Overheating
Wait until the device temperature returns to normal,
the device will resume working again
Lost Connection
Make sure the Mobile Device Bluetooth®/Wi-Fi connection
is properly set up
Make sure the selected device on the app is correct
Make sure the Mobile Device OS is compatible and
up-to-date
Remote Control Failed
Make sure the device is connected with the app
Make sure the app and firmware are up-to-date
When the Status LED is blinking red rapidly, it may be related to one of the
following reasons.
16


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