Manual Canon ImageFORMULA P-150M (page 93 of 105) (English)

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Problem 5 Documents fed askew are causing scanned images

to be slanted.

Solutions (1) Align the document guides to fit the documents as

closely as possible, and place the documents so

that they feed in straight.

(2) Enable [Deskew] in the settings of the scanner

driver.

(3) If many pages have been scanned since the last

roller cleaning, clean the rollers and separation pad.

If documents still feed askew, roller replacement or

other maintenance may be needed. (See p. 87.)

(4) Perfectly straight scanning may not be possible for

the document due to the structural design of the

scanner.

Problem 6 Two-sided scanning is set in the scanner driver but

both sides are not scanned.

Solutions Note that if you use a job for which scanning only one

side is set in CaptureOnTouch, only one side will always

be scanned regardless of the settings of the scanner

driver. For example, if you set one-sided scanning on

the [Scanner setting] tab of the [Job Registration] dialog

box of CaptureOnTouch, one side will always only be

scanned with that job. Change the setting of the job or

create a job for scanning both sides.

Problem 7 White lines/streaks appear in the scanned image.

Solutions Clean the scanning glass (both the top and bottom) and

rollers. When cleaning off dirt with adhesive properties

such as glue and correction fluid, try applying a little

pressure when wiping the places corresponding to

where the lines appear. If the problem is not solved after

cleaning, the inside of the glass may be scratched.

Contact your local authorized Canon dealer or service

representative.

Problem 8 Pages are skipped (missing).

Solutions If [Scanning Side] of the scanner driver is set to [Skip

Blank Page], pages with few black portions may be

unintentionally deleted (skipped). Select another

scanning mode such as simplex or duplex, or reduce the

ratio for black dots. For the solution for missing pages

caused by double feeding, see the following “Problem 9

Pages become jammed or double fed.”

Problem 9 Pages become jammed or double fed.

Solutions (1) Scanning cannot be performed properly if the pages

of the document are sticking together because of,

for example, static electricity. Before you load a

document, thoroughly fan the pages.

(2) Reduce the number of pages that you load into the

scanner at one time.

Problem 10 I want to save scanned images in JPEG format, but

they are saved in TIFF format.

Solutions If a document is scanned when [Mode] is set to [Auto

Color Detection] in the settings of the scanner driver,

documents detected as black and white are

automatically saved in the TIFF format regardless of the

setting. This is because the JPEG format does not

support black and white binary images. If you want to

save all scanned images in JPEG format, set [Mode] to

[Color] or [256-level Gray] and then perform scanning.

Problem 11 The scanned images are saved separately as

multiple documents.

Solutions When output file format is set to TIFF or PDF in

CaptureOnTouch, multiple pages can be saved as one

scanned image. To achieve this, select [File type], and

then click the [Advanced Settings] button and select

[Save all pages as one file] in the dialog box that

appears.

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Canon ImageFORMULA P-150M Manual

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