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Troubleshooting
Frequently Asked Questions
Cannot Find Printer on Network
Cannot Find Printer while Using Wireless LAN
Printing Does Not Start
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
An Error Occurs
Print Results Are Unsatisfactory
Message Appears
Cannot Install Printer Driver
Network Key Unknown
Paper Jams
List of Support Code for Error
Examples of Problems
Printer Does Not Move
Power Does Not Come On
Power Shuts Off By Itself
Printer Suddenly Cannot Be Used
Printing Does Not Start
Paper Jams
Cannot Print from Smartphone/Tablet
Cannot Print Using AirPrint
Cannot Set Correctly
Cannot Find Printer on Check Printer Settings Screen
Message Appears on Computer During Setup
Cannot Find Printer while Using Wireless LAN
Cannot Find Printer while Using Wired LAN
USB Connection Problems
Cannot Communicate with Printer via USB
Network Key Unknown
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
Administrator Password Set for Printer Unknown
Checking Network Information
Restoring to Factory Defaults
Cannot Install Printer Driver
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
Updating Printer Driver in Network Environment (Windows)
Print Results Are Unsatisfactory
Printing Does Not Start
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