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Copying problems ______________________________
The fax does not make a copy.
The BJ cartridge may need to be replaced.
Determine if the problem is with the BJ cartridge and replace if necessary (see p. 9-5).
The document may not have been loaded correctly into the document tray.
Remove the document, stack it if necessary, and load it face up into the document tray
correctly (see p. 3-2).
Make sure the printer cover is closed.
The BJ cartridge may not be installed properly.
Make sure the BJ cartridge is installed properly (see p. 1-9).
The fax may not be operating properly.
Print the nozzle check pattern (see p. 9-4).
MEMORY FULL appears on the LCD when making multiple copies.
The fax’s memory is full.
Print or delete any documents stored in memory (see pp. 5-14, 5-15) to free up space in the
faxs memory, then start again.
Change the scanning resolution and try copying again.
The document you are copying may have too many graphics.
If multiple pages are being copied, separate the pages into smaller stacks. If not, make the
desired number of copies one at a time as needed.
Telephone problems____________________________
You cannot dial.
The telephone line may not be connected properly.
Make sure all line connections are secure (see pp. 1-4, 1-5).
The power cord may not be plugged in securely.
Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 1-
5). If the fax is plugged into a power strip, make sure the power strip is plugged in and
turned on.
The fax may not be set for the type of telephone line in use (pulse/tone).
Make sure the fax is set for the correct telephone line type (see p. 2-6).
The handset, telephone, or extension phone disconnects while you
are talking.
The telephone line cord may not be plugged in securely.
Check that the telephone line cord is plugged securely into the fax and into the telephone
line jack on your wall.
There is interference on the line.
A mobile phone or cordless phone may be in use near the fax.
Make sure that mobile phones and cordless phones are not used near the fax.
For additional troubleshooting, see Print quality problems, p. 9-13.
97


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