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Canon EOS Utility - Windows 3.12 Manual

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104
1
2
3
Introduction
Contents
Downloading
Images
Camera
Settings
Remote
Shooting
Index
4
Network
Settings
5
Preferences
Reference
Troubleshooting
If EU is not operating correctly, see the items below.
Select an administrator-level privilege ([Computer administrator],
[Administrator], etc.) as a user setting. You cannot install the software
if a user setting other than an administrator-level privilege is selected.
For detailed information on selecting an administrator-level privilege,
refer to your computer User’s Manual.
When
is connected to a
computer with an interface cable and the camera’s Wi-Fi setting is
enabled, EU cannot start up. Disable the Wi-Fi setting and re-connect
the camera and the computer.
Depending on the card reader and computer OS used, SDXC cards
might not be correctly detected. In such a case, connect your camera
and computer with an interface cable, and transfer the images to your
computer.
Click the [ ] icon on the taskbar of the desktop, select [Exit] on the
window displayed, and double-click the [EOS Utility] icon on the
desktop to start up EU.
EU does not operate correctly on a computer if its system
requirements are not met. Use EU on a computer with compatible
system requirements (p.2).
Push the plug of the interface cable all the way into the socket. Loose
connections can cause faults and malfunctions (p.7).
Check that the camera’s power is turned on (p.8).
Installation could not be completed correctly
EU does not start up
6D(W)
6D(WG)
760D(W)
750D(W)
2000D
1300D(W)
4000D
M6
M5
M3
M10
M100
The card reader does not detect the SD card
EU and the camera are not communicating
EU and the camera may not communicate normally with a cable other
than the EOS camera-dedicated Canon interface cable
(p.7).
Connect your camera and computer directly with an interface cable.
Do not connect the camera via a hub; doing so may prevent EU and
your camera from communicating normally.
If you connect multiple USB devices (not including the mouse or
keyboard) to your computer, the camera may not communicate
normally. If the camera cannot communicate normally, disconnect
USB devices other than the mouse or keyboard from your computer.
Do not connect more than one camera to the same computer. Two or
more cameras may not operate normally.
Do not connect your camera with the computer while performing
“Linked shooting” with a WFT series Wireless File Transmitter (sold
separately). Your camera may not operate normally.
If there is insufficient charge left in the camera battery, the camera
cannot communicate with EU. Replace with a fully charged battery.
Your camera may be able to use a household power outlet by using
accessories (sold separately). For details, refer to the Instruction
Manual provided with your camera. Your computer does not supply
power to the camera through an interface cable.
… 104 …


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