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Troubleshooting
Network Functions
Check This First
Cannot connect with an access point.
Cannot establish a Camera Access Point connection with a network device.
-Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera.
- If the network connection icon (A177) does not turn white, turn off the camera, remove the Wi-Fi adapter and
correctly attach it again.
- When connecting to an access point, check that the settings on the network device the camera is trying to connect
with are correct.
- When you reset all the camera settings, all network settings are lost as well. Configure the network settings again
(A169).
-The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (A222).
Cannot connect with a wired (Ethernet) network.
-Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera.
- Turn off the camera, disconnect the Ethernet cable from the WFT-R10 and connect it again.
-Use a category 5e or better shielded twisted pair (STP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you reset all the camera settings, all network settings are lost as well.
-Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T
connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T).
The Browser Remote application will not start on the Web browser.
-Make sure to use a connection setting with the [Browser Remote] function setting.
- The URL entered into the Web browser’s address bar is incorrect. Select > [ Network Settings] >
[Connection Setting] > Connection setting in use > [Check Settings] and check the camera’s IP address. Use this IP
address as the URL (A181).
The Browser Remote screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon website.
-Enable JavaScript and cookies in your Web browser’s settings. For details, refer to the help modules or online
documentation of the Web browser used.
Cannot start IP streaming.
-Make sure IP streaming was activated on the camera (A179).
-I
f the IP streaming protocol is set to an option other than [RTSP+RTP], make sure the [Destination Server] is set
correctly (A167).
-IP streaming cannot be used in the following cases. Check the settings.
When slow & fast motion recording, pre-recording, frame recording, interval recording, continuous recording, second
card recording functions, relay recording or double slot recording is activated.
When the system frequency is set to 24.00 Hz.
When the main recording format is set to one of the [MP4(HEVC)] or [RAW] options.When using the camera as a web
camera.
Cannot connect to a smartphone.
- Connect the camera and the smartphone to the same network if they are connected to different networks.
- Enable the tethering (sharing a mobile connection) function on the smartphone if it is disabled.
Are the camera, computer or other network devices all turned on?
Is the network working and correctly configured?
Are all network devices correctly connected to the same network as the camera?
When using a Wi-Fi network, are there any obstructions between the camera and the access point or
between the network device used and the access point?
221


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