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Troubleshooting Guide
Movies edited with a personal computer cannot be played back with
the camera.
Movies shot with Canon Log gamma or shot in H, A:8/7 cannot
be played back by another EOS camera.
If you operate the camera’s dials or lens during movie shooting, the
operation noise will also be recorded. Using an external microphone
(commercially available) is recommended (p.40).
During autoexposure movie shooting, if there is a drastic change in the
exposure level, the recording will stop momentarily until the brightness
stabilizes. If this happens, shoot in the <a> mode (p.23).
Use the stereo AV cable that came with the camera (zp.276).
Make sure the stereo AV cable or HDMI cable’s plug is inserted all the
way in (zp.273, 276).
Set the video OUT system (NTSC/PAL) to the same video system as
the TV set (zp.276).
Even if you playback an image when [z5: HDMI output + LCD] is set
to [Mirroring], the image will not appear on the TV specified as HDMI
output.
If the movie file size reaches 4 GB for a single movie shoot (single
clip), another movie file will be created automatically (p.37).
Movie Playback Problems
The movie cannot be played back.
When the movie is played back, camera operation
noise can be heard.
The movie has still moments.
No image appears on the TV screen.
There are multiple movie files for a single movie shoot.
75


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